Technical Support Engineer

Technical Support Engineer

Full Time Al-Othman Holding
  • Khobar, Saudi Arabia View on Map
  • Post Date : November 17, 2020
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Job Detail

  • Company System of Strategic Business Solutions (SSBS)
  • Department IT
  • Career Level Entry
  • Required Years of Experience 2
  • Required Education Bachelors
  • Desired Nationality Saudi
  • Visa Requirements Citizen
  • Preferred Language(s) ArabicEnglish

Job Description

  • Manage PC set up and deployment for new employees using standard hardware, images and software
  • Troubleshoot and resolve computer related issues when contacted by Clients by providing both on-site and remote support
  • Perform timely workstation hardware and software upgrades as required
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
  • Engineer, test, install solutions to problems and defines areas for improvement as needed
  • Supervising the administration of systems and workstations related network to ensure availability services to authorized users
  • Quickly respond to incidents and requests within SSBS ticketing system, providing resolution within a complex, fast-paced business environment
  • Be a technical point of contact when it comes to testing, planning and rolling out new features and updates
  • Provide documentation and knowledge transfer to clients and team members
  • Perform other job-related duties as assigned