-Manage PC setup and deployment for new employees using standard hardware, images and software.
-Troubleshoot and resolve computer related issues when contacted by Clients by providing both on-site and remote support.
-Perform timely workstation hardware and software upgrades as required.
-Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
-Engineer, test, install solutions to problems and defines areas for improvement as needed
-Supervising the administration of systems and workstations related network to ensure availability of services to authorized users.
-Quickly responds to incidents and requests within SSBS ticketing system, providing resolution within a complex, fast-paced business environment
-Be a technical point of contact when it comes to testing, planning and rolling out new features and updates .
-Provide documentation and knowledge transfer to clients and team members .
-Perform other job-related duties as assigned .