Director of Quality (Kempinski Al Othman Hotel)

Director of Quality (Kempinski Al Othman Hotel)

Full Time Al-Othman Holding
  • Khobar, Saudi Arabia View on Map
  • Post Date : April 5, 2021
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Job Detail

  • Company Al-Othman Holding
  • Department QC
  • Career Level Management and Executive
  • Required Years of Experience 3
  • Required Education Bachelors
  • Desired Nationality Saudi
  • Visa Requirements Citizen
  • Preferred Language(s) ArabicEnglish

Job Description

-Establish foundation of the guest experience journey.
-Analyze all guest reviews.
-Ensure that all guest complaints are handled in a timely manner and answered too.
-Ensure that every department incorporate and instill guest experience to all their colleagues.
-Create team of “guest experts” such as lady in red, and other key members at touch points. (Reception, Breakfast, Spa)
-Liase with training executive to improve general skills when dealing with the guests.
-Liase with reception and reservations for guest arrival.
-Responsible for creating a database of guest experience.
-Continuously seek and support new approaches, practices and processes to improve guest experience
-Regularly perform KEA checks as specified by Hotel management.